Privacy Policy — How det999 Collects, Uses, and Protects Your Personal Data

01 Information We Collect

det999 collects personal information in two principal ways: information that you provide directly during account registration, verification, and use of the platform; and information that is collected automatically as you interact with our services. The categories of data we collect, and the specific circumstances in which each category is collected, are described below.

Information You Provide Directly

When you register a det999 account, you will be asked to provide certain mandatory information including your full legal name, date of birth, email address, mobile phone number (a Bangladeshi mobile number is required for bKash, Nagad, and Rocket payment methods), and a chosen username. This information is collected for account creation, identity verification, and communication purposes.

During the KYC (Know Your Customer) verification process — which is required before processing withdrawals above specified thresholds — det999 collects copies of government-issued identity documents, which may include your Bangladesh National Identity Card (NID), passport, or driving licence. Selfie or liveness verification images may also be collected to confirm that documents belong to the person making the verification request.

When you contact det999 support via live chat or email, we collect and retain the content of those communications, together with any attachments or screenshots you provide, to assist in resolving your query and to maintain a record of the interaction for quality and audit purposes.

Information Collected Automatically

As you use the det999 platform, we automatically collect certain technical information including your IP address, device type, operating system, browser type and version, screen resolution, session start and end times, pages visited, and in-game actions. This information is used for security monitoring, fraud detection, platform performance optimisation, and responsible gaming analytics.

We also collect transaction data for every deposit and withdrawal processed through your det999 account, including transaction amounts, timestamps, payment method identifiers (such as the last four digits of a card or the registered mobile number associated with a bKash or Nagad wallet), and transaction status. This data is retained for financial compliance and dispute resolution purposes.

Summary of Data Categories

02 How We Use Your Information

det999 uses the personal data it collects only for purposes that are directly connected to operating our platform, meeting our legal and regulatory obligations, maintaining security, and providing a high-quality experience for players in Bangladesh. We do not use your personal data for any purpose that is incompatible with the purposes listed below.

• Account management: to create and maintain your det999 account, authenticate your identity each time you log in, and manage your account settings and preferences.
• Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, USDT, BTC, Visa, Mastercard, and supported Bangladeshi bank accounts, and to maintain accurate financial records of all transactions.
• KYC and anti-money laundering compliance: to verify player identities, meet Know Your Customer obligations, and detect and prevent money laundering, fraud, and other financial crimes in accordance with applicable standards.
• Security and fraud prevention: to monitor account activity for unusual patterns, detect automated or bot-driven behaviour, prevent collusion and bonus abuse, and protect the integrity of the det999 platform and its players.
• Responsible gaming: to monitor gambling behaviour for signs of problem gambling, enforce self-exclusion and deposit limits requested by players, and send responsible gaming notifications where our systems identify concerning patterns of play.
• Customer support: to receive, process, and respond to support enquiries and complaints submitted by players through the live chat or email channels.
• Platform improvement: to analyse how players use det999, identify areas for improvement, test new features, and optimise the user experience through aggregated and anonymised analytics data.
• Promotional communications: to send players information about promotions, bonuses, and platform updates, where you have consented to receive such communications. You may opt out of marketing emails at any time by using the unsubscribe link in any such email or by contacting support.
• Legal compliance: to meet our obligations under applicable law, respond to lawful requests from regulatory or law enforcement authorities, and defend or prosecute legal claims where necessary.

det999 processes personal data on the following legal grounds: contract performance (processing necessary to operate your account and deliver the services you have requested); legal obligation (processing required to comply with KYC, AML, and other applicable legal requirements); legitimate interests (processing for fraud prevention, security, and platform analytics that do not override your fundamental privacy rights); and consent (processing for marketing communications, where your explicit opt-in has been obtained).

03 Cookies and Tracking Technologies

det999 uses cookies and similar technologies on its platform to ensure the site functions correctly, to keep your session secure, and to collect anonymised performance analytics. This section explains what types of cookies we deploy, why we use them, and how you can manage your preferences.

What Are Cookies?

A cookie is a small text file stored on your device by your web browser when you visit a website. Cookies allow the website to recognise your device on subsequent visits and to retain certain information about your preferences or session state. Cookies are not executable programs and cannot carry viruses or install software on your device.

Types of Cookies Used by det999

Managing Cookie Preferences

You can manage or delete cookies at any time through your browser settings. Most modern browsers allow you to block all cookies, block third-party cookies only, or delete existing cookies. Please note that disabling strictly necessary or security cookies will impair the functionality of the det999 platform and may prevent you from logging in or processing transactions securely.

det999 does not use third-party advertising cookies, retargeting pixels, or cross-site behavioural tracking scripts. The analytics data we collect is first-party and is processed in aggregate, anonymised form that cannot be used to identify individual players.

04 Data Sharing and Third Parties

det999 does not sell, rent, or trade your personal information. We share player data only in the specific, limited circumstances described below, and only to the extent necessary to fulfil the stated purpose.

Payment Service Providers

To process deposits and withdrawals, det999 shares transaction-level data with the payment service providers you select. This may include bKash, Nagad, Rocket, Upay, and supported Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and City Bank, as well as international card scheme processors for Visa and Mastercard transactions, and blockchain network providers for USDT and BTC transactions. These providers receive only the data necessary to execute and record the relevant transaction and are bound by their own data protection obligations.

KYC and Identity Verification Partners

det999 may use a third-party identity verification service to automate the review of KYC documents submitted by players. Any such provider is required to process verification data strictly for the purpose of identity confirmation and is contractually prohibited from retaining or using your documents for any other purpose.

Game Studio Providers

Games on the det999 platform are provided by independent game studios including Pragmatic Play, NetEnt, Microgaming, Spribe, Evolution Gaming, and Ezugi. When you launch a game from one of these providers, technical session data (such as a session token and game round identifiers) is transmitted to the studio's servers to facilitate gameplay. Game studios do not receive your full personal profile, financial data, or KYC documentation.

Legal and Regulatory Disclosure

det999 will disclose personal data to law enforcement agencies, regulatory authorities, or other competent bodies where it is legally required to do so, or where we reasonably believe that disclosure is necessary to prevent fraud, protect the safety of players or staff, or defend a legal claim. In such circumstances, det999 will disclose only the minimum data required to fulfil the legal obligation and will, where permitted by law, notify the affected player of the disclosure.

05 Data Security and Storage

det999 takes the security of player data seriously and maintains a comprehensive set of technical and organisational measures designed to protect your personal information against unauthorised access, loss, alteration, or disclosure.

Technical Security Measures

• Transport encryption: All data in transit between your browser or app and det999 servers is encrypted using TLS 1.3 with AES-256 cipher suites. det999 does not support older, insecure protocol versions.
• Storage encryption: Sensitive personal data fields — including identity document files, KYC images, and payment instrument details — are encrypted at rest using AES-256 encryption with keys managed through a dedicated key management service.
• Password security: Account passwords are never stored in plain text. They are processed using a modern, salted one-way hashing algorithm. det999 staff cannot retrieve your password; only a password reset procedure can restore account access if credentials are lost.
• Two-factor authentication: det999 supports and encourages the use of time-based one-time password (TOTP) two-factor authentication for all player accounts. Enabling 2FA significantly reduces the risk of unauthorised account access.
• Intrusion detection: det999 operates automated intrusion detection and anomaly monitoring systems that flag unusual access patterns, multiple failed login attempts, and other indicators of potential account compromise for immediate review by our security team.

Organisational Security Measures

Access to player personal data within det999 is restricted on a strict need-to-know basis. Staff members who require access to personal data in order to perform their roles undergo data protection training and are bound by confidentiality obligations. Access permissions are reviewed regularly and revoked immediately upon the termination of employment.

Despite the extensive security measures described above, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a risk to the rights or freedoms of affected players, det999 will notify affected players promptly and will take all reasonable steps to contain and remediate the breach.

06 Your Rights and Data Controls

det999 respects your rights in relation to the personal data we hold about you. The following rights are available to all registered players and may be exercised by contacting the det999 support team at any time.

• Right of access: You have the right to request a copy of the personal data det999 holds about you. We will provide this in a commonly used electronic format within a reasonable timeframe following receipt of a verified request.
• Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For basic account details such as your email address or mobile number, you may be able to update these directly through your Account Settings panel.
• Right to erasure: You may request the deletion of your personal data in certain circumstances, such as where the data is no longer necessary for the purposes for which it was collected. Please note that this right is subject to exceptions, including det999's legal obligation to retain financial transaction records for a minimum of seven years.
• Right to restrict processing: In certain circumstances — for example, while a dispute about the accuracy of your data is being resolved — you may request that det999 restrict the processing of your personal data to storage only.
• Right to data portability: You have the right to receive a copy of the personal data you have provided to det999 in a structured, commonly used, and machine-readable format, and to request that this data be transmitted directly to another service provider where technically feasible.
• Right to object to marketing: You have the right to object at any time to the processing of your personal data for direct marketing purposes. Upon receipt of an objection, det999 will cease sending marketing communications to you immediately. This right can be exercised by clicking the unsubscribe link in any marketing email or by contacting support.
• Right to withdraw consent: Where det999 has obtained your consent as the legal basis for processing (for example, consent to receive marketing emails), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before withdrawal.

To exercise any of the above rights, please contact the det999 support team via live chat (available 24/7) or by email at the address shown in the footer of this page. We may need to verify your identity before processing a data rights request to ensure that personal information is not disclosed to an unauthorised third party. We aim to respond to all data rights requests within 30 days of receipt.

07 Data Retention Policy

det999 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The table below summarises our standard retention periods for the principal categories of personal data we hold.

Upon the expiry of the applicable retention period, personal data is securely and permanently deleted or anonymised so that it can no longer be associated with an identifiable individual. Anonymised aggregate data may be retained indefinitely for statistical and analytical purposes.

08 Changes to This Policy

det999 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this policy — that is, changes that meaningfully affect how we collect, use, or share your personal data — we will notify registered players by email at least 14 days before the updated policy takes effect. A summary of the key changes will be included in that notification.

For minor clarifications or corrections that do not materially affect player rights or obligations, we may update this policy without direct notification. The "Last Updated" date at the top of this document will always reflect the date of the most recent revision. Players are encouraged to review this policy periodically to remain informed about how det999 protects their personal information.

Continued use of the det999 platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of and agreement to the revised terms. If you do not agree with any change, you should discontinue use of the platform and contact support to close your account and request deletion of your personal data, subject to the retention obligations described in Section 7.