Responsible Gaming at det999 — Play Smart, Stay in Control

01 Age Restriction Policy

det999 operates a strict minimum age policy. Access to real-money gambling on the det999 platform is available only to players who are 18 years of age or older. This policy applies to all players in Bangladesh and is enforced through mandatory account verification procedures during the registration and first-withdrawal process.

How We Verify Age

All players must submit valid proof of age during the KYC (Know Your Customer) verification process. Accepted documents include a valid Bangladesh National Identity Card (NID), a valid passport, or a valid driving licence. Verification is completed by our dedicated KYC team, and accounts remain restricted to play-money mode until verification is successfully completed.

Protecting Minors from Exposure

det999 strongly recommends that parents and guardians take proactive steps to prevent minors from accessing gambling websites. If you share a device with a minor, ensure that you log out of your det999 account after every session and never save your login credentials in the browser. det999 also supports the use of third-party parental control software — see the Parental Controls section below for recommended options.

If you become aware that a person under the age of 18 has accessed det999 — including by using a parent's or guardian's account — please contact the det999 support team via live chat immediately. We will investigate the matter promptly and take all appropriate action.

02 Our Commitment to Safe Gaming

det999 believes that responsible gaming is not just a regulatory obligation — it is a fundamental part of what it means to be a trustworthy platform. We are committed to providing every player in Bangladesh with an environment where entertainment comes first, and where the tools and information needed to maintain healthy gambling habits are always within reach.

Our responsible gaming programme is built on four principles:

• Prevention: We implement technical controls, verification checks, and marketing safeguards designed to prevent underage and problem gambling before they occur.
• Awareness: We provide clear, accessible information about the risks of gambling and the warning signs of problem gambling so that players can make informed decisions.
• Player Empowerment: We offer a comprehensive set of self-management tools — deposit limits, session reminders, time-out, and self-exclusion — that give players direct control over their gambling activity.
• Support: We ensure that players who need help can access trained support agents and external counselling resources quickly and without judgment.

det999 does not permit the use of its platform by individuals who are currently under a self-exclusion order, whether that exclusion was applied through det999 directly or through any third-party responsible gambling service. Any player who attempts to circumvent an active exclusion is in breach of the det999 Terms & Conditions.

03 Deposit Limits

One of the most effective tools for maintaining control over your gambling spend is a personal deposit limit. det999 allows you to set a maximum deposit amount on a daily, weekly, or monthly basis directly from the Account Settings panel inside your det999 account dashboard.

How Deposit Limits Work

When you set a deposit limit, the platform will automatically decline any deposit attempt that would cause your total deposits within the chosen period to exceed your specified threshold. This applies to all deposit methods, including bKash, Nagad, Rocket, Upay, USDT, BTC, Visa, and Mastercard. The limit is applied at the platform level and cannot be bypassed by switching payment methods.

Increasing or Removing a Limit

If you wish to increase an existing deposit limit or remove a limit entirely, a mandatory 48-hour cooling-off period is applied before the change takes effect. This delay is a protective measure designed to prevent impulsive decisions during periods of heightened play. During the cooling-off period the existing lower limit remains in force. You may cancel a pending limit increase at any time within the 48-hour window.

04 Time-Out Feature

The det999 Time-Out feature is designed for players who want to take a short, structured break from gambling without committing to a full long-term self-exclusion. A time-out temporarily suspends your account for a period of your choosing, after which your account is automatically reinstated.

Available Time-Out Periods

• 24 Hours — a brief reset, suitable after an unexpectedly long session.
• 48 Hours — a weekend break to step back and reassess.
• 7 Days (1 Week) — a full week away to reset habits and perspective.
• 14 Days (2 Weeks) — a fortnight's break for more persistent concerns.
• 30 Days (1 Month) — a meaningful pause to evaluate your relationship with gambling.
• 42 Days (6 Weeks) — the maximum short-term time-out available.

What Happens During a Time-Out

While a time-out is active, you will not be able to log in to your det999 account, make any deposits, place any bets, or access any games. Your account balance is preserved and will be fully accessible once the time-out period expires. Marketing communications from det999 are suspended for the duration of the time-out. Any active bonus wagering requirements are paused and will resume when your account is reinstated.

How to Activate a Time-Out

Time-outs can be activated at any time through the Responsible Gaming section of your Account Settings panel. Select your preferred duration, confirm your choice, and the suspension takes effect immediately. Alternatively, contact the 24/7 live chat support team, who can apply a time-out to your account on your behalf within minutes.

05 Self-Exclusion

Self-exclusion is the most comprehensive protective tool available on the det999 platform. It is intended for players who have recognised that their gambling behaviour is harmful and who want to prevent themselves from accessing det999 for an extended period. det999 takes self-exclusion requests extremely seriously and applies them without delay.

Self-Exclusion Periods Available

• 6 Months — a significant break suitable for players who are beginning to address problem gambling.
• 1 Year — a full year of enforced separation from the platform.
• 3 Years — a long-term exclusion for more serious cases.
• Permanent (Lifetime) — a permanent, irrevocable exclusion. Your account is closed and you will never be permitted to register a new account on det999.

What Self-Exclusion Involves

Once a self-exclusion is applied, your account is immediately closed. You will not be able to log in, register a new account using the same identity or contact details, or access the det999 platform in any way. det999 will remove you from all marketing lists and will not send any promotional communications during or after your exclusion period. Any remaining balance at the time of exclusion will be refunded to your designated payment method after identity verification.

det999 uses identity-matching technology to identify and close any new account registration attempts by self-excluded players during their exclusion period. If you attempt to register a new account while under self-exclusion and are identified, your new account will be closed, any deposits held pending review, and the exclusion period may be extended at det999's discretion.

How to Self-Exclude

You can initiate a self-exclusion at any time through the Responsible Gaming section of your Account Settings, or by contacting the det999 support team directly via 24/7 live chat. To process your self-exclusion, our support team will ask you to confirm your identity and your chosen exclusion period. The exclusion is applied within minutes of receiving your confirmed request.

06 Recognising Problem Gambling

Problem gambling can affect anyone. It does not discriminate by age, income level, or experience. The first step toward addressing a gambling problem is recognising the warning signs early. The following self-assessment checklist is designed to help you evaluate your current relationship with gambling honestly and objectively.

Healthy Gambling Habits

Responsible gambling means treating gaming purely as a form of entertainment with a defined entertainment budget — not as a way to make money or solve financial difficulties. The following habits support a healthy approach to gambling on det999:

• Set a deposit limit before your first session of the week and stick to it regardless of outcomes.
• Take regular breaks — use the session reminder tool to alert yourself after 60 or 90 minutes of continuous play.
• Never gamble when you are emotionally distressed, tired, or under the influence of alcohol or other substances.
• Accept losses as the cost of entertainment, not as debts to be recovered in the next session.
• Keep gambling separate from your personal and professional life — do not let it intrude on time with family or affect your work performance.
• If gambling stops being enjoyable, stop immediately and use the time-out tool to create distance from the platform.

07 Parental Controls

det999 is deeply committed to ensuring that minors cannot access gambling content. While our platform-level age verification is robust, we also recommend that parents and guardians in Bangladesh take additional steps at the device level to block access to gambling websites entirely.

Device-Level Filtering

A number of reputable third-party parental control and content filtering applications are available that can block access to gambling websites across all browsers and applications on a device. These tools provide an additional layer of protection that operates independently of the det999 platform itself. det999 recommends that households with minors consider using such tools as a precautionary measure.

Protecting Your det999 Account

If you share a computer, tablet, or smartphone with children or teenagers, please observe the following best practices to prevent accidental or intentional access to your det999 account:

• Always log out of your det999 account completely after every session — do not simply close the browser tab.
• Never allow your browser to save your det999 username or password in its autofill system on a shared device.
• Enable two-factor authentication (2FA) on your det999 account so that a one-time code from your personal mobile device is required to log in.
• Do not share your det999 login credentials with anyone under any circumstances.
• Consider using a separate device for gambling activity that minors in your household do not have access to.

08 Support and Resources

If you or someone you know is struggling with problem gambling, help is available. det999's own support team is trained to handle responsible gaming concerns with sensitivity and confidentiality, and our 24/7 live chat service means that assistance is always accessible — whether you are in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or anywhere else in Bangladesh.

Final Reminder

Gambling at det999 is designed to be an enjoyable experience. Our responsible gaming tools exist so that you — not chance, not impulse, not circumstance — remain in control of your gambling at all times. We are proud to be a platform that takes this responsibility seriously, and we will always prioritise the long-term wellbeing of our players over short-term revenue. If you ever feel that gambling is becoming a problem, please reach out. We are here to help.